Problem Statement

A Heavy Equipment Leasing Company rented skid steer loaders to job sites where renters and operators varied widely in experience and machine familiarity. Without an expert on-site, operators often struggled with correctly attaching implements, operating the loader safely, and completing routine maintenance checks, leading to equipment misuse, damaged attachments, and a steady stream of calls to the leasing company’s support desk. Early-warning issues such as low oil, clogged filters, and coolant faults frequently went unnoticed until they escalated into costly breakdowns, extending rental downtime and straining fleet availability.

Solution

• Step-by-Step Installation 3D and AR instructions for Velocity external hardware device on every skid steer to provide an Immersive experience to reduce installation errors.

• Immersive AR work instructions that walk operators step-by-step through adding and operating attachments, 360°attachment rotation, and loader arm movement, overlaid directly on the physical equipment

• Fekki Companion, an AI-powered assistant available 24x7, answering product-specific questions on maintenance such as air filter inspection, and guiding operators through troubleshooting low oil level, clogged oil filter, faulty oil sensor, low coolant, clogged radiator, and faulty thermostat conditions.

Business Impact

• Lowered operational support costs through AI-powered self-service, achieving a 40% reduction in inbound support calls as operators resolve product and maintenance questions independently with Fekki Companion.

• Reduced equipment downtime by guiding operators through real-time troubleshooting for oil, coolant, and filter faults, cutting average fault-to-resolution time by 30% and keeping rental units in service longer

• Improved attachment handling with AR step-by-step guidance, reducing operator error during attachment installation and 360°rotation maneuvers, and lowering equipment damage claims by 25%

• Accelerated operator ramp-up on unfamiliar machines, using guided AR workflows and an AI assistant to shorten training time for renters and new operators across job sites.

• Enabled a scalable, standardized safety and maintenance playbook that can be rolled out across the entire rental fleet, ensuring consistent operating procedures and centralized content updates.